FAQ’s

Patient Information

• After hours care

  In case of emergency please present at the nearest emergency department, locally in Midland that is Midland Hospital, 1 Clayton Street, Midland.

  If your situation is not an emergency, Doctor Home Visits provide consults at home in the Midland area. Phone 9321 9133 to arrange a visit.

• Appointments

  An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference.

  Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment.

  Our appointments are classified and invoiced as follows:

  • Minor Service (Level A)
    A brief service for an obvious problem characterised by the straightforward nature of the task that requires a short patient history and, if required, limited examination and management.
  • Specific Service (Level B)
    A service which requires of the General Practitioner a selective history and examination of the patient, to assess and manage the problem.
  • Extended Service (Level C)
    A service distinguished by more complex tasks required of the general practitioner when confronted with several alternative diagnoses which require a detailed history, multiple system examination, possible investigations and management.
  • Comprehensive Service (Level D)
    A service that requires of the general practitioner a complex intellectual process, involving exhaustive history, multiple system examination and the possible arrangement and evaluation of complex investigations in consideration of multiple alternative diagnoses.
• Cancellation

  There may be a cancellation fee if we do not receive notice of your cancellation.

  We need 24 hours notice if you wish to cancel an appointment prior to midday or minimum of two hours notice for afternoon appointments.

  If we receive late notice of your cancellation the fee may also apply. This enables us to reschedule the day for other patients.

  A fee may also apply if you miss your appointment without any cancellation notice.

• Complaints

  Our practice encourages both positive and negative feedback from our patients.

  If you have a suggestion or complaint please do not hesitate to speak to our Practice Manager.

  Written feedback can be hand delivered or posted to the Practice Manager, PO Box 136 Midland WA 6936. We will respond to any grievances or suggestions promptly.

  Should you not be satisfied with the practices handling of your complaint, you may choose to then forward your complaint to the Health and Disability Services Complaints Office:

  Health and Disability Services Complaints Office (HaDSCO)

  GPO Box B61, Perth WA 6838

  Complaints and Enquiries Line: (08) 6551 7600 Fax: (08) 6551 7630

  Country Free Call: 1800 813 583

  email: mail@hadsco.wa.gov.au

   

• Emergencies

  If you have an emergency please telephone 000 or go to your nearest Emergency Department.

• Fees

  St Andrews Medical Group is a bulk billing practice, however privately billed items are at the discretion of your treating doctor. Our reception staff can provide details for you.

• Medical Certificates

  Medical certificates are available and can be requested at the time of consultation with your doctor. If you require a special consideration certificate, please bring the necessary paperwork to your consultation.

• Privacy and confidentiality

  We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.

  A copy of our privacy policy is available at reception.

  Further information is available from the Office of the Australian Information Commissioner on 1300 363 992

• Reminders and practice information

  Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time.

  Please advise the staff if you do not wish to participate in this program.